Customer Testimonials

At Chess Moving, we understand that moving can be a difficult and stressful process. That’s why we focus on making it as stress-free as possible for you. Chess Moving prides itself on providing helpful, practical moving advice and delivering reliable services with exceptional customer service. But don’t just take our word for it.

Have a look at what some of our customers have to say

Send us your feedback


The team that moved us back in April, were so professional, efficient and skillfull. We received this level of service in every aspect of our moving; from initial inquiry to waving our container good bye. (We have moved a few times; interstate and overseas. Once from Sydney to Melbourne; we lost so many of our belongings. I'm talking our Queen bed broken, couch leg off and other items just 'vanished'. I won't even mention the wedding presents we never got to use..)

It was an emotional time when we left Melbourne, but the Chess team made it much less stressful. Our belongings have travelled around the world, then have been moved from garage to cellar, back to garage amidst renovations and back to cellar, and finally unpacked. Nothing has been broken!

The labelling, and personal notes they marked on the boxes has also made the unpacking much easier. I was also very impressed with the driving skills as I watched our huge container reverse on a tandem truck down a narrow street...

We had to go through the same process after our arrival here, in moving my Mother in law, and I could not believe the difference in service.

So thank you, and please pass on our thanks to your team.


I wanted to express my appreciation to you and your team: Wayne’s team who assisted with the move from the US to Darwin and those involved with the collection of empty boxes. Everyone I have interacted with has been extremely professional, works well together and is very efficient at what they do. For example, the move was scheduled to take 1 ½ days and it was completed in less than 1 day and the boxes were collected on the same day I made the request.

Moving can be a very stressful time, but your team helped to eliminate some of the stress. Thank you very much to everyone involved.

I wish you continued success and will be happy to recommend you to others in the future.


Firstly, please pass on our thanks to Craig & Heath - they were superb! They made an enormous job seem a breeze!. We got the container today to unload and it was packed PERFECT.


Just a very quick note, before I start the momentous task of unpacking all 273 boxes freshly delivered by Mark and Muhamed - what can I say about the Chess service, well from the inital friendly and helpful call from Brian to arrange delivery of my worldly goods - (even trying to get me an earlier delivery date) and then sending two extremely polite friendly and helpful operatives the service is fabulous, the guys never stopped from the moment they arrived, nothing too much trouble, even when I changed my mind about where pieces of furniture needed to go - I had to stop them to drink the drinks made and for lunch - they worked like real trojans - a real credit to your company - the service is A1.


I just wanted to touch base to say a big thank you to you and your team for organising my move so smoothly. I've received all of my gear from Melbourne here in Auckland. I have found all dealings with Chess to be fantastic - thank you. In particular, the guys who did the packing and moving from my house were really great - it makes such a difference to deal with pleasant and professional people as the stress of moving countries takes hold! So thanks very much and I look forward to being in touch with you again when I move back to Melbourne at the end of next year.

Casper & Lena

I just want to thank you for all the help and assistance you gave to us with our move. We really do appreciate what you've done for us. We will definately use you for our next move. Well, thanks again and regards to the team that have helped us.


I wanted to pass on my sincere thanks and gratitude to you and your team, for making our move back to the UK such a smooth one. Everything  arrived safe and sound, and the UK packers made the comment that your team’s packing was the best that they had ever seen! We are so delighted that we chose Chess to help us, and I’ve recommended you to all my friends. We are extremely impressed with the service that we have received.

If you ever need a reference or customer comment, I would be very happy to oblige.

We successfully returned 5 residents to their units last week. The feedback from the residents regarding the packers/unpackers was very positive. Dave, Daniel, Tex and Jason were great with the residents and had a laugh with them. I would like to recommend that we use these guys for future moves.


I just wanted to let you know of the good deed of one of your employees. A few months ago my bag was stolen from my house and the contents were never recovered. This week I received a call from one of your movers, Larry, who found my wallet on the window ledge of a block of units he was doing a job at. He not only took the time to find my number and contact me, but he dropped it off in my letterbox that day with a note! What a champion! 

As you can imagine it was ace to recover many of my missing cards and contacts, and I’m very grateful. I am recommending Chess Moving to my friends and family as a result of this excellent karma. Give the man a pay rise or at least a bonus, or a hug or something.


Just thought I would let you know that everything went really well when our furniture arrived in NZ. The people were absolutely wonderful, so helpful and considerate and extremely efficient.

What a great team. Thank you.


A short note to say thank you. You have been extremely helpful, understanding and professional. It has been a pleasure. Also the 2 Peters who did the actual removal on Friday were absolutely wonderful, fast, efficient, professional and very obliging. A big thank you to you and your team.


I would like to let you know that on Wednesday 16th, our belongings were delivered as scheduled. Everything arrived in excellent condition, and therefore I would like to thank you for your service, time and assistance!!! The people both in the States and here that helped with the packing and unpacking of our things were really nice and helpful!!!!

Thank you so much once again.


I must say your service as well as your agents service here have been nothing but excellent. Thank you - this has been our 7th move together, not a bad track record at all!


I just wanted to say thank you for your help with our recent move back to the UK.  Our furniture arrived last week and it was so great to see it all again! The process all went very smoothly and we were really impressed by all the guys involved!

If we decide it is just too cold over here and we want to return to sunny Sydney we may just need your services again.


Excellent move! All my worries for nothing. Chess managed my move beyond expectations.


What started out as a stressful day turned out to be a breeze. A great team who where great with the kids too!

Back to top